Evaluating Record Retrieval Companies: 4 Points of Comparison

Mar 21 2016 | posted by LORR Team

Search for “record retrieval companies,” and you’ll find there are many options out there. So how do you choose? How do you know which one is right for the job — your job — and who can serve your clients and cases best?

Record Retrieval Companies

While there’s no hard and fast rule for choosing record retrieval companies, there are a few features you can compare each company on. By doing this, you can see how each measures up and which one is best suited for the task at hand.

Here are the four main points you’ll want to compare for each:

1.  Experience – How long have the record retrieval companies been at it? Have they been in business one year or 10 years? How about their employees? What sort of
experience do they boast in the industry? You want the most experienced retrieval specialists you can find.

2.  Speed – How fast can they get your record for you? Better yet, how quickly can they start on it? Will they get on it right away, or will they put you in a long queue of other clients? Don’t go with someone who’s not going to prioritize your needs. Your case relies on those records; record retrieval companies should take them as seriously as you do.

3.  Expertise – What types of records does the firm have experience with? Do they mostly do medical records? Or can they get business records, personnel files, or Social Security records? Make sure they have experience handling the exact type of records your current case needs.

4.  Dedication – Do they have a whole team dedicated to retrieval? Or just one or two people? Will they keep on the request and stay in touch with the record custodian, or will they file the paperwork and let it fall by the wayside? Your retrieval team needs to be at it 24/7, not just up front.

Tired of comparing record retrieval companies? Just come to LORR. We have a dedicated and experienced team ready to help. Just file your request online, and we’ll get started within 24 hours!

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