5 Red Flags Your In-House Record Retrieval Isn’t Working
Jun 6 2016 | posted by LORR Team
Many law firms handle record retrieval in house. Unfortunately, just because it’s commonplace doesn’t mean it’s the best choice for your firm. In fact, many in-house records operations are actually less efficient and more costly than outsourced options — and that can be a big detriment to firms in the long run.
Do you want to make sure your in-house record retrieval process is working? Then be on the lookout for these red flags:
1. Your records are arriving late or right up against your deadline – If you want to be able to analyze those records and build a case around them, you’re going to need some time with them, ideally a few weeks. If you’re not getting your records until a day or two beforehand, then something’s definitely wrong with your operation.
2. There are some records you can’t get at all – Getting records is all a matter of following the right process, filing the right forms, and knowing the right people. If you’re not getting a record you need or you’re being told it’s “impossible,” you need a professional to do the work instead.
3. Your employees are juggling records requests on top of other work – If you’re going to handle records in-house, it’s best if you have someone solely devoted to the task. Making someone handle both records requests and other tasks will result in one of two situations: either your requests fall by the wayside or the other work does. Neither is a good option for your firm.
4. You’re having a paralegal, assistant, or someone else low on the totem pole handle the job – Records are important. In fact, they’re often the single most important piece of evidence in a case. Their requests shouldn’t be left to someone untrained or inexperienced. Only true professionals should be handling your records!
5. Your firm is overworked and overwhelmed – If your firm is just overloaded with work and your record requests are yet another thing on your to-do list, that’s not a good sign. Something’s going to fall off the tracks somewhere, and it’s not going to be pretty. Let a record retrieval company take some tasks off your plate so you can be more efficient and productive on the whole.
Think your in-house record retrieval operation may be going off the rails? Then contact LORR today. Just fill out this online form to get started.