5 Red Flags Your In-House Record Retrieval Isn’t Working

Jun 6 2016 | posted by LORR Team

Many law firms handle record retrieval in house. Unfortunately, just because it’s commonplace doesn’t mean it’s the best choice for your firm. In fact, many in-house records operations are actually less efficient and more costly than outsourced options — and that can be a big detriment to firms in the long run.

Do you want to make sure your in-house record retrieval process is working? Then be on the lookout for these red flags:

1.  Your records are arriving late or right up against your deadline – If you want to be able to analyze those records and build a case around them, you’re going to need some time with them, ideally a few weeks. If you’re not getting your records until a day or two beforehand, then something’s definitely wrong with your operation.

2.  There are some records you can’t get at all Getting records is all a matter of following the right process, filing the right forms, and knowing the right people. If you’re not getting a record you need or you’re being told it’s “impossible,” you need a professional to do the work instead.

3.  Your employees are juggling records requests on top of other work – If you’re going to handle records in-house, it’s best if you have someone solely devoted to the task. Making someone handle both records requests and other tasks will result in one of two situations: either your requests fall by the wayside or the other work does. Neither is a good option for your firm.

4.  You’re having a paralegal, assistant, or someone else low on the totem pole handle the job Records are important. In fact, they’re often the single most important piece of evidence in a case. Their requests shouldn’t be left to someone untrained or inexperienced. Only true professionals should be handling your records!

5.  Your firm is overworked and overwhelmed If your firm is just overloaded with work and your record requests are yet another thing on your to-do list, that’s not a good sign. Something’s going to fall off the tracks somewhere, and it’s not going to be pretty. Let a record retrieval company take some tasks off your plate so you can be more efficient and productive on the whole.

Think your in-house record retrieval operation may be going off the rails? Then contact LORR today. Just fill out this online form to get started.

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